Terms and conditions

1. General

UAB „Infinita Group“ (www. balticconcierge.com)

Registration number: 302422099,
Address:  Rodūnios kl  8,  Vilnius,  LT-02187
Phone: +370 630 010 30

Company owns and operate this Website. This document governs your relationship with www. balticconcierge.com (website). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices
(the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by www. balticconcierge.com. www. balticconcierge.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site..

2. Privacy Policy

This privacy notice discloses the privacy practices for UAB „Infinita Group“ and our website; http://www.balticconcierge.com. This privacy notice applies solely to information collected by this website, except where stated otherwise.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

– See what data we have about you, if any.

– Change/correct any data we have about you.

– Have us delete any data we have about you.

– Express any concern you have about our use of your data


In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site.
For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

We use cookies for these services:

Service Description
Google reCAPTCHA Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Tracker; Usage Data


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

3. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

In order to contract with www. balticconcierge.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.balticconcierge.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www. balticconcierge.com or may in some
cases be a third party. Where a contract is made with a third party
www.balticconcierge.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The
cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Terms of services are negotiated individually in each case individually, but by agreement with customer. E-invoice will be received on your email.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If you cancel and you have already paid for the goods, you will receive a full refund within 10 banking days.


You can pay by bank card or bank transfer from your account to our account. No cash payments accepted.

Payments must be done in not more than 5 (five) working days after receiving an e-invoice to e-mail.

If you choose a bank transfer, we will send you the bank details for the payment by email.

If you choose to pay by bank card, you can do so in our office using a payment terminal or remotely via paylink, which we will send you.

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods or Services you wish to purchase. Once the goods have been despatched or Services have been provided and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

The payment system you are using will send you a notification that the payment has been successfully completed. The method of notification depends on the selected payment system (usually email).

Return and Exchange

A cancellation request must be sent to the email info@balticconcierge.comThe period of time within which you can request cancellation of your order is agreed in each case individually when confirming the order. Possibility of cancellation, terms of cancellation and terms of refund shall be agreed by the parties in each case separately depending on the composition of the ordered services, terms of cancellation of orders of the final service provider and payment system that you use.

After we will receive an email and approve cancellation by sending email, the refund will be made during 10 working days.

If client cancels the Agreement, company must refund all amount to same credit/debit card, where the payment was made from.

Fees from the bank or payment system through which the payment or refund is made will not be refunded.

Dispute Resolution Rules

All disputes arising from the implementation of the Agreement shall be resolved through negotiations. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the legislation of the Republic of Lithuania.

The territorial jurisdiction (venue) shall be determined according to the registered address of the UAB „Infinita Group“.