The concept of Baltic Concierge Agency started to develop fifteen years ago and the first stage was hotel service. The future head of the company Leonardo Jadkevič had gained experience in the hotels that were considered to be the best in Lithuania and the Baltics at the time. With changing tourism market, increasing demand and expanding network of contacts, greater variety of services could be offered to Vilnius guests and the idea of professional concierge services network in the Baltics was growing.